As a Direct Selling Agent (DSA), LoanSeth (Niyara Capital Solutions Pvt Ltd) is committed to resolving customer concerns promptly, fairly, and transparently, in line with the RBI’s Digital Lending Guidelines.
Step 1 — Customer Support
For any query or complaint, please first reach out to our support team at customercare@niyaracap.com.
Step 2 — Grievance Redressal Officer
If you do not receive a response within 7 days, your complaint will be escalated to our Grievance Redressal Officer (designated per the Information Technology Act, 2000), who will respond within the following 15 days:
Padmakar Jejurkar
101A, Town Centre II, Andheri Kurla Road, Marol, Andheri East, Mumbai – 400059
padmakar.jejurkar@niyaracap.com
Step 3 — RBI Ombudsman
If your grievance remains unresolved after 30 days from the date of your original complaint, or if you are not satisfied with the resolution provided, you may approach the Reserve Bank of India’s Complaint Management System (RBI CMS) at cms.rbi.org.in, or the Office of the RBI Ombudsman applicable to your region — as required for RBI-regulated Lending Service Providers.
Information to Include
- Your full name and registered mobile number.
- Your loan application reference number (format: LS-YYYY-NNNNNN), if available.
- A clear description of your concern and any prior correspondence.
Our Commitment
We treat every grievance seriously and will keep you informed of the status of your complaint throughout the resolution process.